Frequent Asked Questions


  • *Where I can find CNE Showrooms and Authorized Dealer ?

    You can find our CNE Showrooms Here and our Authorized DealersHere

  • *How To Subscribe for OSN?

    • You can call us on our customer service number: 0238276666.
    • Visit our CNE Showrooms or our Authorized dealer network
    • Or you can send us an email with your name and phone number, and we will contact your kind self. subscribe
  • *What are the Available Methods of payment to subscribe?

    • Credit card Contracts :
      1. Monthly Payment:  The monthly payment option available with 1 year contract and we will deduct the appropriate amount from your credit card on a monthly basis.
      2. One Shot Payment:  You have the option to subscribe for 1 year or 6 month contract and wewill deduct the appropriate amount from your credit card.
    • Cash Payment:

    You have the option to subscribe for 1 year or 6 months contract by paying the package fees in cash.

  • *How do I register for OSN Play?

    To register for OSN Play, you need to be at home and tuned into an OSN channel. 
    Here’s how to register 
    Using the computer that you want to register as your main device, log on to OSN and then:  

    1. Click on the registration icon.
    2. Enter your OSN Smartcard number of your main OSN TV subscription.
    3. Tune your decoder to any of the OSN channels and wait on it .
    4. Create your username and password.
    5. Enter your e-mail address.
    6. Agree to the Terms and Conditions. 

      Once you have created your OSN ID, you will receive an on-screen verification code through your OSN Box, which will stay on your TV screen for 60 seconds.  
    Don’t worry if you miss this we also send this code as a TV mail through your OSN Box– this may take up to 30 minutes to arrive.  
    We will then send you an email link which you will need to click on to continue the registration process.


    1. Click on the link, enter your user id, password and the authorization code.
    2. You will see a welcome message on screen. You’re now ready to start watching OSN Play.
  • *What is the OSN Play Service?

    • OSN Play is an on-demand, online service that you can access from your PC, Mac, iPad, Android Tablets and Smart phones.
    • OSN Play offers you 100s of hours of premium entertainment including movies, series, comedy, Arabic series, cooking, lifestyle, talk shows, and sports. And, we’re adding lots of new content each month.
    • OSN Play is included as part of your OSN TV subscription at no additional cost.
  • *What are the OSN Frequencies on the Nile-Sat?

    You can find all OSN channels frequencies, by downloading this Frequency Sheet.

  • *How can I order OSN Movies BOX OFFICE?

    • OSN Movies BOX OFFICE offers 3 pay per view channels which showcase the best and latest Hollywood movies first and without commercial breaks from our exclusive deals with the leading Hollywood studios including Paramount, Sony Pictures, Universal and Disney.
      • Call our customer service number: 0238276666 to activate the Movie.
      • Order Boxoffice Movies by SMS Service:
    • Send Your Smart card number without any spaces or symbols to mobile number (01145000500).
    • Wait Till you receive confirmation SMS That the Registration is done on the same mobile number.
    • After this step you will send the code of the movie (101, 102 and 103) only to the same Mobile number (01145000500) to debit and reconnect the Movie.
  • *What channels are available with OSN ?

    • Movies Channels :
      • 8 HD channels : OSN Movies Premier HD, OSN Movies Drama HD, OSN Movies HD , OSN Movies HD+2, OSN Action HD,OSN Movies Comedy HD, Star Movies HD and Sundance HD.
      • 5 Normal resolution Channels:OSN Movies Premier +2, , OSN Movies Drama +2,  OSN Movies Action, OSN Movies Festival and AMC.
      • 3 Pay per View Channels: OSN Movies Boxoffice1, OSN Movies Boxoffice2 and OSN Movies Boxoffice3.

    (Movies channels deliver the latest and the best home theatre selections from Paramount, DreamWorks, Sony Columbia, NBC Universal, Disney and local studios uncut, unedited and without commercial Breaks).

    • Sports Channels :
      • 6 HD Sports Channels:OSN Sport 1 HD, OSN Sport 2 HD, OSN Sport 3 HD, OSN Sport 4 HD, OSN Sports Cricket HD and OSN Fight Network HD.
      • Abu Dhabi Sports Channels: AD Sports 3 HD, AD Sports 4 HD, AD Sports 5 HD, AD Sports 6 HD, AD Sports 7 HD and Dubai Sports 2 HD.

    (Broadcast the Ryder Cup, Cricket, Rugby Union Tri-Nations, Rugby League World Cup, WWE, UFC - Ultimate Fighting Championship and other exclusive leagues)

    • Arabic Channels :
      • 4 HD Arabic Channels:OSN Ya Hala HD , OSN Yah Hala HD+2, OSN Ya Hala Drama HD and OSN Ya Hala Shabab HD (Broadcast the Latest Arabic and Turkish movies & Drama before any channels by 1 year )
      • 8 Optional Channels : Al Yawm, Al Safwa, Cinema1, Cinema2, Series Channel, Series +4 ,Fann and Music now ( Show The Latest Orbit production from Talk shows , Arabic Series and Arabic Movies )
    • Series Channels :
      • 5 HD Channels:OSN First HD, OSN First Comedy HD, Star World HD, HBO and BBC First HD
      • 2 Normal Resolution Channels: OSN First +2 and OSN First Comedy +2. (Broadcast the Latest Series and programs same Time as the US)


    • Kids Channels :
      • 7 Kids channels: OSN Movies Kids , Disney Channels, Disney XD, Disney Junior, JimJam, Nickeloden and Nick JR. ( Exclusive Kids Channels For All Ages )
    • Life Style Channels :
      • 5 HD Channels:E! Entertainment HD, Food Network HD, TLC HD, ITV choice HD and Fashion TV HD.
      • 2 Normal Resolution Channels : Fine Living and Style Network
    • Documentary Channels :
      • 9 HD Channels :  History Channels HD, Discovery Channel HD, Discovery Science HD, Nat Geo HD, Nat Geo Wild HD, Nat Geo Adventure HD, Outdoor HD, History 2 and Animal Planet HD.
      • 4 Normal Resolution Channels:Discovery ID, Discovery World, Travel, and Crime & investigation.
    • Music & news Channels :
      • Music channels :MTV music 24, Trace and VH1
      • News Channels : OSN News, Fox News , Sky News HD and Sky News Arabia HD
    • MBC HD Channels :

    With OSN HD Decoder you will enjoy 7 MBC HD channels Free With OSN Subscription

  • *What is OSN Privileges?

    You deserve something extra

    At OSN, we think you deserve something extra from your TV subscription. So we’d like to welcome you to your very own exclusive rewards program - OSN Privileges.

    With OSN Privileges, every month you’ll get to choose from a dazzling selection of exclusive experiences, prizes and special offers that we know you’ll just love.

    Once-in-a-lifetime experiences

    From international sporting events to spectacular music extravaganzas, we’ll give you VIP access to some of the calendar’s biggest, glitziest, most awe-inspiring experiences. This March you could be the lucky winner of a spectacular trip for two to the Sundance London Film and Music Festival where you can mingle with the stars, and you could even land two tickets for the ICC World Twenty 20 Final in Bangladesh.

    Take your pick of the latest gadgets

    OSN Privileges always offers you the latest in electronic gadgetry. The top prize giveaway this month is a 64 GB Apple iPhone 5s, the latest lifestyle accessory featuring revolutionary touch ID technology in the slimmest, lightest iPhone yet. We’ve got 15 iPhone 5s’s to give away so don’t miss out.

    Top deals from exclusive partners

    Together with our numerous leisure and retail partners, we’re able to give you a wide range of hard to beat special offers – everything from electronics to jewelry, hotel accommodation to theme park visits.

    This month, we’re offering 20% discount on your room rate plus 20% discount on food and beverages when staying at the Dubai Marriott Hotel Al Jaddaf & Marriott Executive Apartments Dubai Al Jaddaf. Plus, you could get 20% off on food and beverages at 22 Marriott hotels throughout the Middle East and Africa.


  • *What is the available payment methods?

    The payment methods available for renewal are:

    • Through our main branches. (Cash Payments, Credit Card)
    • Through our dealers branches. (Cash Payments)
    • Through Fawry outlets. (Cash Payments)
    • Through CNE Android Application (Credit Card Payment & Fawry Code of Payment)
    • Through Commercial International Bank (CIB) branches, Account Number: 100015679028. (Cash Payments)
  • *How can i register my SC on beIN web site?

    This service is not available in Egypt.

  • *From where can i get beIN subscriptions?

    we have more than 30 distributor in all governorates of Egypt.

  • *How can I link my card with the secured decoder?

    You have to send your Smartcard No. which begins with 42 and your CSSN of the decoder to our Email with ID copy or send both via Fax 0238275557

  • *Can I get beIN decoder without paying a subscription?

    Yes, you can if you have one month in your existing subscription or more.

  • *What is the current price of beIN decoder?

    The decoder costs 1312LE.

  • *I have bought beIN decoder from Dubai , can I use it for Egypt subscription?

    No, you can't , you have to get it from Egypt.

  • *How can i get the CSSN from the decoder menu?

    Press menu from the remote control/setting/ status / conditional access/ loader status

  • *Which sports events will be broadcasted on our channels?

    All information available on our website

  • *What is our customer service No?

    Our contact center is welcoming your inquiries 24/7 on our number 38277788


  • *What Channels do I get when I subscribe to ART Channels?

    We have total 5 channels:

    1-AFLAM 1

    2-AFLAM 2

    3-Hekayat 1

    4-Hekayat 2


  • *What do I need to subscribe?

    You need any authorized decoder with a Irdeto2 cam in addition to one of our viewing cards and the subscription fees.

  • *Can I use the same decoder or viewing card for OSN, beIN or Abu Dhabi sports subscription?

    Your viewing card can only be used for our channels while it depends on the model of your decoder so you will have to check with our customer support.

  • *How can I pay my ART subscription?

    You can pay through

    • Cash or by credit card at any of our branches or our distributer network.
    • Through any branch of the Commercial International Bank (CIB) using our account number (0450070339) then contact our customer support with the payment receipt in order to ensure the activation.
    • Through your credit card by sending us an authorization form either by email or fax attaching your credit card copy. You can download the form from here: Monthly Form or One Shot Form
  • *I need to subscribe/renew my subscription but I am a commercial subscriber where can I pay?

    Kindly contact our commercial department on 01013333891, 01001336133

  • *I need someone to come over to install/check my system as I am facing some technical problems?

    • For Greater Cairo Residents, you are most welcome to contact our maintenance department 0225192668 anytime 9 to 5 Sunday to Thursday.
    • For other areas, kindly contact our customer support 24/7, or contact the nearest authorized distributor.
  • *I have already paid my subscription but I cannot view the channels and getting one of these errors on my screen “E101-4, E30-4, E19-4, E133-4OR E108-4,E-16,E-30” what am I supposed to do?

     You can try resending the decoding signal using the Reauthorization Link while you are tuned to any of our coded channels and it should be solved within 10 minutes. In case you are still facing the same problem you are most welcome to contact our customer support 24/7.

  • *Where can I find the schedules for my favorite programs?

  • *I can’t find the ART channels on my decoder what can I do?

    You can try retuning the channels using the steps in our Technical Support

    Or you are most welcome to contact our customer support 24/7.

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