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beIN: 16162
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Customer Service Representative - (Job Code: CSR01)

Posted: Tuesday, July 13, 2021 - Job Type: Full Time - Career Level: Junior - Location: Media Production City 6th Of October

Job Duties & Responsibilities:
  • Handling customer inquiries (Voice & face to face)
  • Provide customers with excellent service and accurate information
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs, clarify information, research every issue and providing solutions.
  • Providing courteous and professional phone support to callers.
  • Updating customer account information, as needed; and escalating calls when a manager or higher level representative is needed.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Job Requirements:
  • Age starting 21 years and not more than 30 years
  • Bachelor degree is a must
  • Very good in English
  • Good appearance
  • Excellent communication & problem solving skills
  • Military service status (Completed or Exempted)
  • Ability to work under pressure
  • Ability to work on shift basis
  • Greater Cairo residence is a must
  • Transportation
  • Social insurance
  • Medical insurance
  • Annual profit share
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